Guest A–Z / Frequently Asked Questions
To help you plan your holiday in a relaxed way right from the start, we have put together the most important information for you about arrival and departure, parking, apartment facilities, laundry, ski room, bicycle storage and much more. In our FAQs you will quickly find answers to the most common questions – clearly arranged by topic.
| Check-in | From 4:00 p.m. |
| Check-out | By 9:00 a.m. |
| Is early check-in or late check-out possible? | Yes, on request and subject to availability |
| How do I get my apartment key? | Approx. 2 weeks before arrival you will receive the check-in information including the key code by e-mail. |
| Is there a reception in the apartment building? | No |
| How can I contact someone from the apartment house? | By e-mail or phone |
| Is Wi-Fi included? | Yes |
| Are parking spaces available? | Yes, each apartment has one parking space in the underground garage (height 2.10 m). |
| Are there any free parking spaces if we arrive with 2 cars? | Yes, there are also 5 parking spaces in front of the entrance, but we cannot reserve them. First come, first served. For apartments for 6 or more people, a second parking space is available free of charge. |
| Is there an EV charging station in the underground garage? | Yes, 2 charging points |
| Is there a lift in the building? | Yes |
| Is bed linen included? | Yes |
| Is it changed during the stay? | No |
| Are towels included? | Yes, 1 small and 1 large towel per person. |
| Other information | On request, bed linen and towels can be changed for an extra fee. For stays of 6 nights or more, a second set (1 large and 1 small towel per person) is included. |
| Catering | Our apartments are self-catering. |
| Bread roll service | We do not offer a bread roll service. |
| Other | Breakfast (buffet) at Hotel Sieghard (2 minutes by car) can be booked additionally for EUR 19 per person. |
| Supermarket 1 | MPreis / Ramsau i. Z., Talstraße 29. (also with delivery service) |
| Supermarket 2 | Spar / Mayrhofen, Hauptstraße 473 |
| Drugstore | Bipa / Ramsau i. Z., Talstraße 2 |
| Bakery | EZEB / Ramsau i. Z., Raiffeisenplatz 3. (also open on Sundays) |
| Bed linen | Yes |
| Toilet paper | Yes, 2 rolls for the day of arrival |
| Hairdryer | Yes |
| Shower gel | Yes |
| Shampoo | Yes |
| Towels | Yes, 1 large towel + 1 small towel per person |
| Tea towels | Yes, 2 pieces |
| Bin bag | Yes |
| Ironing board | An ironing board and iron are available in the laundry / ski room |
| Vacuum cleaner | There is a vacuum cleaner on every floor |
| Toaster | Yes |
| Cutlery | Yes |
| Large chopping knife | Yes |
| Bottle opener / corkscrew | Yes / Yes |
| Nespresso capsule machine | Yes |
| Capsules for the Nespresso machine | Yes, 4 capsules for the first day |
| Oven | No, instead there is an air fryer. |
| Dishes | Yes |
| Cooking utensils / cookware | Yes / Yes |
| Stove | Yes, electric stove |
| Fridge | Yes, with a small freezer compartment |
| Dishwasher | Yes |
| Kettle | Yes |
| Salt / pepper | Yes |
| Dishwashing liquid | Yes |
| Cleaning products | Dishwashing liquid and cleaner |
| Is there a way to do laundry in the building? | Yes, there is a washing machine in the ski room (floor -1), which operates with 1-euro coins. |
| Is there a dryer in the building? | Yes, there is a dryer in the ski room (floor -1), which operates with 1-euro coins. |
| Are there drying racks in the apartment? | No, but all apartments have an extendable clothesline on the balcony. |
| Where is the in-house ski room located? | Floor 0 and floor -1 |
| Is the room lockable? | Yes |
| Can guests open the room themselves? | Yes, with the key card |
| Do house guests have access at all times? | Yes |
| Is there a ski boot dryer? | Yes, each apartment has a lockable ski locker with boot dryer / apartment number = ski locker number |
| Are there also lockable ski depots in the building? | Yes, in the ski room on floor -1 |
| Is there a ski service in the building? | No |
| Playroom for children | Yes, there is a small play area in the communal room |
| For adults and children aged 6 and over | Table tennis (floor -1) & table football (floor 0) |
| Are pets allowed in the apartment? | Yes, on request, 1 dog per apartment is allowed for an additional fee. |
| Is food included in the surcharge? | No |
| Are cats or other animals also allowed? | No, only dogs |
| May I leave the dog alone in the apartment? | For a maximum of 2 hours |
| Where is smoking permitted? | On the balcony |
| Are e-cigarettes allowed inside the building or in the apartment? | No |
| How is waste separated? | Residual, organic, plastic, metal, paper waste and glass must be disposed of separately. |
| Where are the waste bins located? | Opposite the apartment building, marked with the sign "WASTE". |