Question 1

Arrival and departure

Accepted Answer

Check-in
From 4:00 p.m.

Check-out
By 9:00 a.m.

Is early check-in or late check-out possible?
Yes, on request and subject to availability

How do I get my apartment key?
Approx. 2 weeks before arrival you will receive the check-in information including the key code by e-mail.

Is there a reception in the apartment building?
No

How can I contact someone from the apartment house?
By e-mail or phone

Is Wi-Fi included?
Yes

Are parking spaces available?
Yes, each apartment has one parking space in the underground garage (height 2.10 m).

Are there any free parking spaces if we arrive with 2 cars?
Yes, there are also 5 parking spaces in front of the entrance, but we cannot reserve them. First come, first served.
For apartments for 6 or more people, a second parking space is available free of charge.

Is there an EV charging station in the underground garage?
Yes, 2 charging points

Is there a lift in the building?
Yes

Question 2

Bed linen

Accepted Answer

Is bed linen included?
Yes

Is it changed during the stay?
No

Are towels included?
Yes, 1 small and 1 large towel per person.

Other information
On request, bed linen and towels can be changed for an extra fee.
For stays of 6 nights or more, a second set (1 large and 1 small towel per person) is included.

Question 3

Catering

Accepted Answer

Catering
Our apartments are self-catering.

Bread roll service
We do not offer a bread roll service.

Other
Breakfast (buffet) at Hotel Sieghard (2 minutes by car) can be booked additionally for EUR 19 per person.

Question 4

Shopping facilities (supermarkets)

Accepted Answer

Supermarket 1
MPreis / Ramsau i. Z., Talstraße 29.
(also with delivery service)

Supermarket 2
Spar / Mayrhofen, Hauptstraße 473

Drugstore
Bipa / Ramsau i. Z., Talstraße 2

Bakery
EZEB / Ramsau i. Z., Raiffeisenplatz 3.
(also open on Sundays)

Question 5

Basic / initial equipment in the apartment

Accepted Answer

Bed linen
Yes

Toilet paper
Yes, 2 rolls for the day of arrival

Hairdryer
Yes

Shower gel
Yes

Shampoo
Yes

Towels
Yes, 1 large towel + 1 small towel per person

Tea towels
Yes, 2 pieces

Bin bag
Yes

Ironing board
An ironing board and iron are available in the laundry / ski room

Vacuum cleaner
There is a vacuum cleaner on every floor

Question 6

Kitchen equipment

Accepted Answer

Toaster
Yes

Cutlery
Yes

Large chopping knife
Yes

Bottle opener / corkscrew
Yes / Yes

Nespresso capsule machine
Yes

Capsules for the Nespresso machine
Yes, 4 capsules for the first day

Oven
No, instead there is an air fryer.

Dishes
Yes

Cooking utensils / cookware
Yes / Yes

Stove
Yes, electric stove

Fridge
Yes, with a small freezer compartment

Dishwasher
Yes

Kettle
Yes

Salt / pepper
Yes

Dishwashing liquid
Yes

Cleaning products
Dishwashing liquid and cleaner

Question 7

Laundry service

Accepted Answer

Is there a way to do laundry in the building?
Yes, there is a washing machine in the ski room (floor -1), which operates with 1-euro coins.

Is there a dryer in the building?
Yes, there is a dryer in the ski room (floor -1), which operates with 1-euro coins.

Are there drying racks in the apartment?
No, but all apartments have an extendable clothesline on the balcony.

Question 8

Ski room

Accepted Answer

Where is the in-house ski room located?
Floor 0 and floor -1

Is the room lockable?
Yes

Can guests open the room themselves?
Yes, with the key card

Do house guests have access at all times?
Yes

Is there a ski boot dryer?
Yes, each apartment has a lockable ski locker with boot dryer / apartment number = ski locker number

Are there also lockable ski depots in the building?
Yes, in the ski room on floor -1

Is there a ski service in the building?
No

Question 9

Entertainment options in the apartment building

Accepted Answer

Playroom for children
Yes, there is a small play area in the communal room

For adults and children aged 6 and over
Table tennis (floor -1) & table football (floor 0)

Question 10

Pets

Accepted Answer

Are pets allowed in the apartment?
Yes, on request, 1 dog per apartment is allowed for an additional fee.

Is food included in the surcharge?
No

Are cats or other animals also allowed?
No, only dogs

May I leave the dog alone in the apartment?
For a maximum of 2 hours

Question 11

Smoking

Accepted Answer

Where is smoking permitted?
On the balcony

Are e-cigarettes allowed inside the building or in the apartment?
No

Question 12

Waste disposal

Accepted Answer

How is waste separated?
Residual, organic, plastic, metal, paper waste and glass must be disposed of separately.

Where are the waste bins located?
Opposite the apartment building, marked with the sign "WASTE".

FAQ

Guest A–Z / Frequently Asked Questions

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